Posted by: Brandon W. Jones | February 19, 2012

The Power of Blogging in Leadership!

To be a good leader, you must have conviction in what you want to do and the stance you take on different issues.  In many cases, beginning leaders don’t have strong convictions because they are new to leadership.  Those convictions develop over time through trial and error, or as they study examples from other leaders.  Writing down your thoughts can also be very beneficial in the development of your convictions.  A blog is a perfect platform for this.  The following video helps explain the power of blogging when developing your convictions.

As you blog, you will develop your own thoughts on how to handle different situations.  Blogging will force you to take a stance on the topics you write about.  As Seth Godin and Tom Peters stated, Read More…

Posted by: Brandon W. Jones | February 18, 2012

Going Above And Beyond For Customer Service

As leaders, it is essential that you emphasize the importance of good customer service.  As you emphasize it, you must also lead by example.  You must show your employees what it means to give good customer service.

Recently, I had an interesting experience with customer service.  My wife and I got the oil changed in our truck at Walmart.  Afterwards, I noticed a few small oil spots on the driveway from time to time.  I didn’t, however, see a significant amount of oil loss each time I checked the oil.  Once the truck hit 3,000 miles we took it in to get the oil changed.  We went to a local oil and lube shop and were told they wouldn’t change the oil because the pan was stripped.  They didn’t want to take any liability for changing the oil on the truck with a stripped oil pan.  That was very frustrating because we needed the truck to get around, but couldn’t get the oil changed without fixing the oil pan.  We also didn’t want to drive the truck too much without getting the oil changed because we didn’t want to go way over on miles.

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Posted by: Brandon W. Jones | February 15, 2012

What Would You Do As The Boss?

I read an article in the Wall Street Journal yesterday titled, “Where’s the Boss? Trapped in a Meeting” by Rachel Emma Silverman. The article talked about a study that was done on CEOs. London School of Economics and Harvard Business School did a study of over 500 CEOs from various companies around the world. The studies were done to see how they used their time. The results were tracked by the CEOs’ personal assistants for anything the CEO did for more than 15 minutes during the day. Some of the results were very interesting. The average tracked CEO worked 55 hours a week and spent 18 hours in meetings.

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Posted by: Brandon W. Jones | February 14, 2012

The Proof Is In The Pudding

“The proof is in the pudding!”.  What does that saying mean to you?  To me it means that your actions speak LOUDER than your words.  As leaders, there are so many things you do on a daily basis with people watching you.  You must always be aware of that fact. You set the example that everyone else will follow.

Since you set the example, you must do all you can to set the right example.  Several years ago I had a leader that was a nice person, but he set a very poor example.  I had a weekly meeting with him and my coworkers.  At each meeting he told everyone how important it was to provide good customer service.  He would also stress the importance of following all the other company rules.  Once the meeting was over he would be the first to break those rules. He would show up late, fail to greet the customers quickly when they came in, or make some other mistake.  It didn’t take long for everyone to lose trust in him as the leader.

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Posted by: Brandon W. Jones | February 13, 2012

Are You In Control?

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Everyday a multitude of problems and challenges come up as you go through the work day. Each challenge has many causes with different people involved.  As you face the challenges it is very important to realize what is within your control and what is not.  One of the biggest stresses that leaders can face comes when leaders try to control the uncontrollable.

When are you in control and when is someone else in control?  This question is a very valuable question.  You should ask this question on a regular basis when you decide on what to focus your efforts.  It is very easy to get caught up on things that are outside your control, but all that does is add undue stress. Read More…

Posted by: Brandon W. Jones | February 12, 2012

Getting To The Root of Problem

As leaders, how do you handle problems?  How do you determine a solution when you have a reoccurring problem?  It is easy to look at something that isn’t going right and just brush it under the rug.  It is also easy to just fix the symptoms without looking any deeper.  However, each problem has a root cause.  I have seen three general approaches to problem solving.

1.  Don’t address the problem and hope it goes away.  This approach is a very easy approach to take because it requires the least amount of work.  When you ignore the problem there are times when it will just go Read More…

Posted by: Brandon W. Jones | February 6, 2012

Blog Writing For a Busy Audience

What does it take to keep people reading your blog?  In a world with leaders blogging about leadership and other topics on a regular basis, how do you keep your blog relevent?  I have seen three suggestions to keep your blog relevent. 

First, write good content!  Of all the blogs out there, why does your blog stand out?  What is your niche?  How do you keep people coming back to read more?  The most powerful tool you have to keep your audience coming back is your content.  You should know what you are talking about.  Your content should be relevent and well thought out.  Read More…

Posted by: Brandon W. Jones | February 4, 2012

Build Up Those You Lead With Praise

If you praise your employees, they will feel more valued. When I speak of praise, I refer to heart felt, sincere praise. As a leader, you should praise your employees when they do a good job. The praise can come in the form of a small compliment, a thank you card, recognition in front of others, or some other way. All employees have their ups and downs, but when you recognize the successes of your employees by praising them, it will make a difference in their performance.

When you give praise, there are three things to consider.

  1. Is the praise deserved?
  2. What do you want to accomplish by praising your employee?
  3. What type of an impact do you want to have by giving the praise?

Is the praise deserved? Each person has to determine for himself/herself if someone is deserving of praise. Once you have decided you want to give praise, you must be very sincere.

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Posted by: Brandon W. Jones | January 30, 2012

How A Cost Benefit Analysis Will Save You Time

If my life is anything like yours, you have many opportunities that come your way everyday. People will come into your office and/or send you emails requesting your help on everything you can imagine. Can you participate in this group? Can you help me with this project? Can you review this report? Can you take care of this responsibility? Ther are many other questions that come regularly. So how can you wade through all the requests and still complete your core responsibilities? I have just the solution for you.

Even though many of the requests are for very important things that need to be done, you don’t personally have to fulfill all of them. You can delegate. When you delegate these requests or Read More…

Posted by: Brandon W. Jones | January 26, 2012

4 Reasons Why You Should Write a Specialty Blog

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Did you hear the story about the stay-at-home mom that became a millionaire? How did she do it? She did it by blogging. She and her husband were struggling to make ends meet so she started a blog. The purpose of her blog was to show everyone what she and her family were going through and how they were trying to save money, be more frugal, and overcome their situation. As she wrote, she gained more and more followers. She gained credibility as a money saving expert as she saved money and became financially stable. Once she gained her expert status, major television networks had her to speak on their shows about overcoming financial instability. They paid her big money for the speaking arrangements. From there, she started her own in-home business that focused on helping people gain financial stability.

I learned about this story through reading the book ME 2.0 by Dan Schawbel. Each person

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